LASTING PERCEPTIONS, LLC

STORE POLICY

Warranty Policy

Lasting Perceptions, LLC. stands behind the manufacturers warranty for the lines we carry. The manufacturers warranty begins when merchandise is received by Lasting Perceptions, LLC., so it is beneficial to accept furniture for pickup or delivery at your earliest convenience.

OTHERWISE, THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY AND SPECIFICALLY DISCLAIMED. LASTING PERCEPTIONS, LLC SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.

Customer Pickup

If you choose to pick up your merchandise, Lasting Perceptions, LLC. will need 24 hours advance notice to stage and inspect your order. It is in the customers best interest to bring proper equipment to secure items in your vehicle, or trailer. All items must be paid for in the full amount before items are to be released to the customer. Any damage or defects are the responsibility of the customer after Lasting Perceptions, LLC. releases the merchandise.

Delivery and Set-Up

For a nominal fee Lasting Perceptions, LLC. will deliver and set up most of the items purchased from Lasting Perceptions, LLC. Due to liability issues our delivery personnel will not move furnishings other than the items sold by Lasting Perceptions, LLC. Delivery personnel will not install televisions, electronics, appliances, or any electronic devices other than those items that are sold by Lasting Perceptions. (i.e., power lift chairs, power recliners, lamps, clocks, etc). Due to liability restrictions, delivery personnel will not pick up any used furniture. Any exceptions to this must be arranged prior to your new items being delivered and presented in writing.

Service

Lasting Perceptions, LLC does not service any furniture. We will assist in contacting the manufacturer for any service needs.

Returns

Returns will not be authorized for special order items. Items purchased from stock can be returned in like new condition within 14 days. ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT ONLY. We reserve the right to refuse any return item for any reason. Items that have been damaged in home, damaged by the customer in transit, or show signs of misuse, items that have stains, soiling, or that have been in contact with animals or smoke will be refused. All returned items must be pre-authorized before they are returned to the store. Restocking fees may apply on all returns.

Special Orders

All special order items are non-cancelable and non-returnable. These items require a 30% non-refundable deposit, because these items are selected and ordered by your request. If for any reason a special order item is refused a 30% restocking fee will apply. Lasting Perceptions, LLC. does not warrant the purchasers contentment with his/her selection on items special ordered, however we do uphold that the items will be delivered in a condition that meets the standards set by the manufacturer. Special ordered items that are not received by the customer within 6 months will be subject to additional storage fees of $10 per-item, per-month.

Mattress/ Bedding Policy

Lasting Perceptions, LLC. has a no return policy on all mattresses and bedding items. The mattress/bedding manufacturers are responsible for upholding the warranty and service on all items. As your representative we will contact the the manufacturer on your behalf, and assist in the scheduling service requests. The manufacturers are responsible for authorizing any service or repairs as needed. Advanced sleep research has shown it may take several weeks for our bodies to adjust to the proper support of a new mattress. Lasting Perceptions, LLC. recommends you take the time to select the best mattress for your needs and allow your body time to adjust to your new sleep surface.

Items Sold As-Is

All items purchased from clearance, floor model mattress, or otherwise marked items are considered sold as-is. These items are not covered by manufacturer’s, or any other warranty. Once these items are released from Lasting Perceptions, LLC they are ineligible for return. Customers are responsible for fully inspecting these items before purchase.

Layaway

Layaway is available for some in-stock items. Items purchased through lay away will be stored free of charge for the first 2 months. An additional fee of $10 per-item, per-month will be incurred after the first month until the 6th month. We require monthly regular payments on items under layaway. If a regular monthly payment is not made, you will be contacted and have 10 days to pay the balance of the item on layaway. If the balance is not paid after the 30 day grace the layaway will be canceled. If items under layaway are canceled , there will be NO REFUND on ANY canceled layaway.